Frequently Asked Questions

Everything you need to know about your V Beauty Pure experience.

When will my order ship?

Most orders are processed within 1-3 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.

What is your return policy for professional products?

Due to the nature of our professional beauty products and hygiene standards, we only accept returns on unopened and unused items within 14 days of delivery.

Do you offer international shipping?

Yes, V Beauty Pure ships worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.

Are your acrylic powders and gels HEMA-free?

We prioritize safety and quality. Please refer to the specific product description pages for a full list of ingredients and HEMA-free certifications for our gel and acrylic lines.

My item arrived damaged, what should I do?

We apologize for the inconvenience. Please contact our support team within 48 hours of delivery with photos of the damaged product and your order number to arrange a replacement.

How can I access professional-only pricing?

Licensed professionals can create a Pro Account by uploading their certification. Once verified, exclusive professional pricing will be applied to your account automatically.